❓ Frequently Asked Questions

ChatSpheres is a platform for topic-driven video conversations. Think of it like a forum, but instead of text posts, you join video rooms for 1-on-1 discussions. Users browse "spheres" (curated topic areas like faith, financial wisdom, mental health, career, and more) and connect with real people who want to discuss the same topics.

Yes! ChatSpheres offers a generous free tier that includes:

• Browsing all topic spheres
• Joining and creating video rooms
• Spectating conversations
• Basic matchmaking
• Sending and receiving tips

Premium subscriptions unlock additional features like recording, extended room times, priority matching, and more.

Creating an account is easy! Visit our signup page, enter your email address, create a password, and you're ready to go. You can also sign up using Google or other social login options for faster access.

Spheres are topic-driven communities within ChatSpheres. Each sphere focuses on a specific topic or theme—like Faith, Mental Health, Career, Technology, or Relationships. Inside each sphere, you'll find curated conversation prompts and video rooms where people discuss that topic. Think of spheres like subreddits, but for video conversations.

Video rooms are real-time video conversations powered by LiveKit technology. Each room is associated with a sphere and topic. You can join existing rooms or create your own. Rooms support 1-on-1 conversations with optional spectators who can watch and learn before jumping in.

Absolutely! We encourage spectating. You can join any room as a spectator to watch the conversation unfold. This is great for:

• Learning from others' perspectives
• Building confidence before speaking
• Getting a feel for a topic before diving in

When you're ready, you can request to join the conversation.

Free users can host rooms up to 30 minutes. Premium subscribers get extended room times up to 2 hours. Room creators can always extend or end their rooms early. There's no limit to how many rooms you can create per day.

Recording is available for Premium subscribers. When recording is enabled, all participants are clearly notified. Recordings are stored securely:

• Free tier: 30-day storage
• Pro tier: Permanent storage

You're responsible for obtaining consent before sharing recordings outside the platform.

We offer flexible subscription options:

• Free: Basic access to all features
• Pro Monthly: Premium features billed monthly
• Pro Annual: Premium features with a discount for yearly billing

Visit our pricing page for current rates and features.

We offer refunds within 48 hours of your initial subscription purchase. After this period, you can cancel anytime, but you won't receive a refund for the remaining subscription period. Gem purchases are non-refundable. See our Terms of Service for complete details.

Gems are ChatSpheres' virtual currency. You can use Gems to:

• Tip hosts and participants you appreciate
• Access premium creator rooms
• Unlock special features

Creators can earn Gems from tips and paid rooms, then cash them out for real money through our Creator program.

Yes! Our Creator program lets you monetize your expertise:

• Tips: Receive Gems from appreciative participants
• Paid rooms: Charge Gems for access to your conversations
• Premium content: Offer exclusive recorded content

Eligible creators can cash out their Gems for real money once they meet minimum thresholds.

Any user can start earning! Simply create rooms, engage with your audience, and build your reputation. To cash out earnings, you'll need to:

• Complete identity verification
• Meet minimum Gem thresholds
• Have an active payment method linked

Visit our Creator page to learn more.

Our affiliate program rewards you for growing the community! Share your unique referral link, and when someone signs up and becomes active, both you AND the new user earn bonus Gems. There's no limit to how many people you can refer. Get your link at our Affiliate page.

Safety is our top priority. We implement multiple layers of protection:

• Age requirement: Users must be 18+
• Community guidelines: Clear rules for respectful behavior
• Rating system: Users rate each other after conversations
• Reporting tools: Easy one-click reporting
• Active moderation: We review reports and take action
• Block feature: Instantly block problematic users

You can report a user in several ways:

• Click the report button during a video call
• Visit the user's profile and click "Report User"
• Email us at chatspheres.worldwide@mail.com

All reports are confidential and reviewed by our team.

We take data protection seriously:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Secure authentication via industry-standard providers
• GDPR and CCPA compliant
• Regular security audits

Read our full Privacy Policy for details.

Camera/microphone issues are usually permission-related. Try these steps:

• Click the lock icon in your browser's address bar
• Ensure camera and microphone permissions are set to "Allow"
• Refresh the page
• Try a different browser (Chrome or Firefox work best)
• Check that no other app is using your camera

ChatSpheres works best on modern browsers:

• Chrome: Recommended (best performance)
• Firefox: Fully supported
• Safari: Supported (macOS/iOS)
• Edge: Fully supported

For the best experience, keep your browser updated to the latest version.

ChatSpheres is currently a web-based platform optimized for both desktop and mobile browsers. You can access all features from your phone's browser without downloading an app. Native iOS and Android apps are on our roadmap for the future!